Terms and Conditions

Last Updated: 02-10-2024

Introduction

Welcome to SVeXcell.com (“the Website”). By accessing or using the Website, you agree to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern SVeXcell’s relationship with you in relation to this Website. If you do not agree with any part of these terms and conditions, please do not use our Website.

1. Definitions

  • “We,” “Us,” or “Our” refers to SVeXcell.com, the owner and operator of this Website.
  • “You,” “Your,” or “User” refers to the individual accessing or using the Website.
  • “Content” refers to any text, images, multimedia, or other materials available on the Website.
  • “Services” refers to any products, subscriptions, or services offered through the Website.

2. Use of the Website

  • You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights or restrict the use and enjoyment of the Website by any third party.
  • You must be at least 18 years old to use this Website. If you are under 18, you may use the Website only with the involvement of a parent or guardian.

3. Intellectual Property

  • All content, materials, and intellectual property on the Website, including text, images, videos, graphics, and logos, are the property of SVeXcell.com or its licensors.
  • You may not reproduce, distribute, or exploit any content from this Website without explicit written permission from us.

4. Membership and Subscription

  • SVeXcell.com offers various membership levels and subscriptions, including free and paid plans. The details of each plan, including pricing and benefits, are available on the Website.
  • You agree to provide accurate and complete information when signing up for a membership or subscription.
  • You are responsible for maintaining the confidentiality of your account information, including your password, and for any activities that occur under your account.

5. Billing and Payment

  • For paid subscriptions, we offer various billing cycles (monthly, yearly, etc.), and the prices are displayed on the Website. Payments are processed securely through third-party payment processors.
  • You agree to pay all charges associated with your subscription plan and any applicable taxes.

6. Cancellations and Refunds

  • You may cancel your subscription at any time by following the instructions provided on your account page.
  • For monthly or yearly subscriptions, no refunds will be provided for any unused portion of the subscription term unless otherwise stated in the subscription terms.
  • We reserve the right to change, suspend, or discontinue any aspect of the Website or subscription services at any time.

7. User-Generated Content

  • If you submit any content (e.g., comments, reviews, forum posts) on the Website, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable right to use, display, reproduce, and modify that content.
  • You are solely responsible for any content you submit, and it must comply with applicable laws and not infringe any third-party rights.

8. Third-Party Links and Services

  • The Website may contain links to third-party websites, services, or products that are not owned or controlled by SVeXcell.com. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.
  • Use of third-party services, such as Google Analytics or AdSense, is subject to their own terms and conditions, and you are advised to review those terms.

9. Cookie Policy

  • We use cookies and other tracking technologies to improve your browsing experience on the Website. By using the Website, you consent to our use of cookies as outlined in our Cookie Policy.

10. Data Protection and Privacy

  • Your personal data is collected, processed, and used in accordance with our Privacy Policy.
  • By using the Website, you consent to the collection and use of your personal data as described in the Privacy Policy.

11. Limitation of Liability

  • To the fullest extent permitted by law, SVeXcell.com shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Website or any of its services.
  • We do not guarantee that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Indemnification

  • You agree to indemnify, defend, and hold harmless SVeXcell.com and its employees, affiliates, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of the Website or violation of these terms.

13. Handling of Payment Disputes:

  • In cases where a user makes a payment via Bank Transfer or UPI Transfer but does not receive the appropriate services, it may be due to the payment not being confirmed. This can happen for several reasons, such as discrepancies in the payment amount or missing transaction details.To ensure that your payment is properly verified and your membership or service order is confirmed, please follow these steps:
    • After making the payment, you will need to provide the appropriate proof of payment, such as the Transaction ID and/or a screenshot of the payment.
    • Submit these details by filling out the payment confirmation form available at Payment Confirmation. This link will be provided on the thank you page after you select your payment method.
    • If you do not find the link on the thank you page, you can also access it from the top menu under “Payment Confirmation” after successfully logging in.
    • Once you submit the form, our team will verify the payment details. If everything is in order, your membership or service order will be confirmed.
    • If the payment amount does not match the order amount, you will be contacted via email from payments.svexcell.com for further clarification.

14. Payment Refund Policy:

  • Our products are designed to provide excellent value at an affordable cost. We do not offer a general refund policy; however, if a user can demonstrate that they did not receive the promised services, we will consider refund requests on a case-by-case basis. To request a refund under this policy, please fill out the contact form on our Contact Us page or email us at support@svexcell.com.

15. Cancelation Policy:

General Cancelation Policy:

We strive to ensure that our services meet your expectations. Please review the following cancellation terms carefully:

  • Cancellation Before Payment Confirmation: If you wish to cancel your membership plan or service before the payment is confirmed and your membership or service order is activated, you may be eligible for a refund of 90% of the amount paid. To initiate this process, please contact us immediately and provide proof of your cancellation request.
  • Cancellation After Payment Confirmation: Once your payment has been confirmed and your membership or service order is activated, no refunds will be issued in case of cancellation. It is essential to ensure that you are fully satisfied with your choice before the confirmation of payment.

Product/Service-Specific Cancellation Policies:

For certain products or services, there may be specific cancellation policies that differ from the general policy outlined above. These policies will be clearly stated in the description of each product, service, or membership plan.

  • Review Product/Service Descriptions: Before making a purchase, please read the product or service description carefully to understand any applicable cancellation terms. If a product or service has its own cancellation policy, it will supersede the general cancellation policy.

Default Cancellation Policy:

If a product, service, or membership plan does not have a specific cancellation policy mentioned in its description, the default cancellation policy stated above will apply.

How to Request Cancellation:

To request a cancellation before payment confirmation and to be eligible for a refund, please follow these steps:

  • Contact Us: Reach out to us through our Contact Us Form or email us at support@svexcell.com with your cancellation request.
  • Provide Details: Include your payment details and any relevant information to process your request.
  • Refund Processing: If your cancellation request is approved and meets the criteria, we will process a refund of 90% of the amount paid.

Renewal and Auto-Renewal Terms:

Auto-Renewal Policy:

Currently, our website does not support auto-renewal for memberships or services. We have not integrated payment gateways that facilitate automatic renewal of subscriptions or memberships.

Manual Renewal:

Users are required to manually renew their membership plans. Renewal can be done through the “My Account” section on our website. Simply click on the “Renew” option to extend your membership.

Grace Period for Expired Plans:

In the event that your membership plan expires, a grace period of 1 to 3 days may be offered at our discretion. This grace period is provided based on our assessment of your long-term association with us. The decision to grant a grace period is solely at our discretion and is not guaranteed for all users. During this period, you can renew your membership without interruption.

Renewal for Services:

Our services are one-time processes and do not have renewal options. Once a service is completed or its period ends, it cannot be renewed. To avail of a service again, you will need to purchase it as a new order.

Renewal Notifications:

While we may send reminders about the upcoming expiration of your membership plan, it is ultimately your responsibility to monitor your membership status and manually renew your plan.

Support for Renewal:

If you require assistance with the renewal process, please contact our support team at support@svexcell.com. We are available to help you with any issues related to renewing your membership.

Renewal After Expiry:

You can renew your membership plan during the grace period after it has expired. To renew, visit the “My Account” section and use the “Renew” option.

16. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the Website after changes are made indicates your acceptance of the new terms.
  • It is your responsibility to check this page regularly for updates.

17. Termination

We reserve the right to terminate a user’s membership under the following conditions:

  • Violation of Copyright Policies: If a user is found to be infringing upon our copyright policies, including but not limited to unauthorized use, reproduction, or distribution of copyrighted materials, their membership may be terminated. This includes any attempt to replicate, distribute, or share our content without explicit permission.
  • Engagement in Prohibited Activities: Membership may also be terminated if a user engages in activities that are prohibited under our terms of service. This includes, but is not limited to:
  • Fraudulent Activities: Engaging in fraudulent activities or misrepresenting information during the subscription process or within the site.
  • Harassment or Abusive Behavior: Participating in or promoting harassment, threats, or abusive behavior towards other users or staff members.
  • Unauthorized Access or Security Breach: Attempting to gain unauthorized access to other users’ accounts, or engaging in actions that compromise the security or integrity of our website and services.
  • Spam or Malicious Content: Sending spam, malware, or malicious content through our platform, or using the service to distribute such content.

No Prior Notice:

Termination will be enforced immediately and without prior notice to the user.

No Refunds:

In the event of termination, no refunds will be provided. This applies to any unused portion of the membership or services.

Appeal Process:

If a user believes that their membership has been wrongfully terminated, they may appeal the decision by contacting us through the provided support channels. All appeals will be reviewed on a case-by-case basis.

Reinstatement:

Memberships that have been terminated for violation of our policies will not be reinstated. Users who wish to access our services again must purchase a new membership and comply with all applicable terms and conditions.

18. Offers

We create a variety of offers for our services, including membership plan promotions. Details of these offers will be provided here and shared on our official social media platforms, such as WhatsApp forums, Facebook, LinkedIn, and others. Stay engaged with all our content!

Current Running Offer

Our current promotion is for the next five members who join our website, even at the basic membership level, which is free for a lifetime. These members will receive one year of our Excellence Membership Plan at no cost!

Eligibility for This Offer

The default eligibility criteria apply, meaning this offer includes the rules and regulations outlined further on this page. We will extend this offer to selected members once we reach our 100th member of any membership plan. After this milestone, we will contact the selected users, who will then need to fill out a simple form to consent to the membership offer. Please ensure that the email address used during registration matches the one submitted during initial signup.

Recently Closed Offer

We previously had an exciting promotion for our first five users, granting them a lifetime Excellence Membership Plan free of charge.

Eligibility for This Offer

Similar to our current offer, this one adheres to the default eligibility criteria mentioned on this page. Selected members will be notified upon reaching our 100th member of any membership plan. They will be required to complete a simple form to consent to the membership offer, and the email used must match the one registered during their initial signup.

Rules and Regulations for All Offers

  • Users must utilize the same Gmail addresses they registered with during their initial signup.
  • We have blocked spam and temporary email addresses from our website. Any accounts associated with such emails will be excluded from offers and terminated according to our termination policy.
  • If an account is deemed ineligible for any reason under our termination policy, the offer eligibility for that account will be voided. The next eligible user will then have the opportunity to benefit from that offer until the specified number of beneficiaries is reached.

19. Terms and Conditions for Volunteers at SVeXcell

Volunteer Program Overview

We welcome volunteers to join us in serving the healthcare industry with their knowledge and services. The following outlines the processes, terms, and conditions for volunteering with SVeXcell. By participating as a volunteer, you agree to abide by these terms.

Joining Process

  • Application Submission:
    • Volunteers must fill out the application form by clicking the “Join Us” button visible on the Home Page under the “Partnership Opportunity” section or on the Contact Us page by selecting the “Become Partner” option.
  • Application Review:
    • Upon receiving the application, SVeXcell will review it. If your application is suitable, we may contact you using the provided contact number.
  • Acceptance Notification:
    • If selected, you will receive an official email containing a link to the Terms and Conditions for Working with SVeXcell as a Volunteer.
  • Membership Requirement:
    • After confirmation of acceptance, you will be asked to become a member of at least the “Basic Life Time” Membership plan. If you are already a member, this requirement will be waived.
  • Profile Completion:
    • Complete your membership profile, including uploading a valid photo.
  • Final Review:
    • Your profile will be reviewed; if complete, you will be asked to check our Terms and Conditions for Volunteers and send a confirmation email accepting the terms.
  • Final Identity Issuance:
    • Upon acceptance, you will receive your final volunteer identity as a subscriber.

User of Identity of SVeXcell Volunteership

  • Initial Status:
    • Volunteers will initially join as subscribers. Once you serve at least 10 eligible articles or 50 eligible quizzes, your status will be upgraded to Author.
  • Self-Promotion:
    • Volunteers may promote themselves as SVeXcell volunteers in their respective positions (Subscriber, Author, etc.).
  • Publication Attribution:
    • All eligible articles published by SVeXcell will credit the volunteer as the author, with a separate archive page for their published works.
  • Social Media Promotion:
    • Volunteers are free to share articles on their social media for personal promotion.
  • Prohibition on False Promises:
    • Volunteers must not make false promises on behalf of SVeXcell to any individual or entity.
  • Restrictions on Representation:
    • Volunteers cannot act as spokespersons for SVeXcell in any media without prior authorization.

Eligible Articles

  • Criteria for Eligibility:
    • Articles must be original and free from plagiarism. Any content found copied will be rejected, and the volunteer will be informed of the status.
    • All information must be accurate. Articles containing false or misleading information will not be published.
  • Prohibition of Promotional Content:
    • Volunteers are not allowed to produce promotional content without SVeXcell’s permission to maintain authenticity.
    • Promotion of affiliate or irrelevant links is strictly prohibited.

Eligible Quizzes

  • Quiz Requirements:
    • Each quiz must be unique and not previously published on SVeXcell. Other conditions mirror those stated in the Eligible Articles section.

Volunteer Earnings from SVeXcell

  • Earning Eligibility Criteria:
    • To be eligible for earning from the SVeXcell ecosystem, volunteers must:
      • Achieve “Author” status.
      • Complete a minimum of 50 eligible articles and 20 eligible quizzes.
      • Note that no volunteer at any level is eligible for earnings from subscription-level incomes.
  • Earning Structure:
    • If criteria are met, volunteers will earn:
      • 40% of Google AdSense revenue generated from their articles.
      • 35% of Sponsorship/Promotional revenue from their articles.

Right to Change Terms

SVeXcell reserves the right to change these Terms and Conditions at any time. Any changes will be communicated to volunteers via email or through updates on the SVeXcell website. Continued participation as a volunteer after such changes will constitute acceptance of the new Terms and Conditions.

20. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Punjab, India.

21. Contact Us

  • If you have any questions about these Terms and Conditions, please contact us at support@svexcell.com.